Many water treatment plants have lost power, and utilities across Central Texas are telling customers to boil their water.

Those under a boil water notice should boil water at least two minutes at a rolling boil before using it.

When should I boil my water?

  • Handwashing
  • Cooking
  • Ice Machine
  • Brushing Teeth
  • Giving to Pets

When do I not need to boil my water?

  • Showering (as long as you don’t ingest)
  • Dishwasher
    • If your dishwasher has a hot/sani-cycle, then it can be used during a Boil Water Advisory because it will still safely disinfect dishes.
  • Laundry

Austin Water is also mandating utility customers conserve water after numerous broken pipes, water main breaks and high demand has led to a surge in water demand up 250% from a typical day.

How do I safely prepare my baby’s formula during a Boil Water Advisory?

You should sterilize all bottles, rings, utensils, and nipples in boiling water for two minutes. You should boil water at a rolling boil for 2 minutes to sterilize it before mixing it with formula for your baby.

To report a water or wastewater emergency, report a leak or main break, fill out the Leak Report Web Form at