AUSTIN (KXAN) — Texas Department of Public Safety driver’s license offices will remain closed until noon Thursday after being closed all day Wednesday due to ongoing issues with its updated system, DPS said Wednesday afternoon.
Offices were expected to only be closed through noon Wednesday, but DPS continued the closure through the entire day because of the issues.
The closures remain in effect Thursday from 7:30 a.m. to noon.
Driver’s license offices across the state closed Friday through Labor Day weekend for a system update and were expected to reopen Tuesday morning.
The outage is impacting all driver license services provided by Texas DPS, including renewing or replacing licenses or identification cards, obtaining a driver record and verifying one’s eligibility both online and at offices statewide.
“The department is working to identify the issue, which is related to the driver’s license system update that took place over the weekend, and get it fixed as quickly as possible. We apologize for the inconvenience,” said a spokesperson with the department on Tuesday.
On Wednesday, a number of people who had stopped by voiced their frustration over the issues.
“We are in from California and we just moved in three months ago and we are still trying to get a license,” said Joe Wright.
Wright said he needs to get a license to get a job as a bus driver, but can’t until he gets his license.
KXAN checked the available appointments online and found the earliest opening was in November for a driver’s license appointment, with Pflugerville and Georgetown offices having December openings.
“I think they could fix the system a lot better, but somebody needs to step up and do the job,” said Wright.
DPS said it has been contacting impacted customers in order to give them priority in rescheduling a new appointment.
At this time, DPS personnel continue working to fix an issue which is related to the driver license system upgrade which began over the Labor Day weekend. The upgrade is impacting all driver license services including renewing or replacing a driver license or identification card, obtaining a driver record and verifying eligibility. This is impacting offices across the state, as well as online services. There has been no security issues reported.Texas Department of Public Safety