Texas is urging patients to seek remote health care — but some insurance plans won’t pay for it


AUSTIN (Texas Tribune) — Julien Gomez speaks without reservation about how much they value their therapist.

“My mental health services have saved my life,” said Gomez, 27, who uses gender-neutral pronouns. “With everything that’s going on right now, I definitely want to keep seeing my therapist.”

There’s just one problem: Gomez says the COVID-19 pandemic has made in-person sessions at the therapist’s Central Austin office impossible because the therapist has a compromised immune system. But when the therapist suggested they connect via the Internet instead, Gomez said an insurance representative inaccurately told them the plan would only pay the therapist for in-person sessions.

This article originally appeared in The Texas Tribune at www.texastribune.org. The Texas Tribune is a nonprofit, nonpartisan media organization that informs Texans — and engages with them — about public policy, politics, government and statewide issues

Copyright 2020 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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