AUSTIN (KXAN) — After about three weeks on the job, the City of Austin’s new Homeless Strategy Officer, Lori Pampilo Harris, spoke with KXAN Thursday.

“I think that there’s a positive path forward for our community,” she said.

Pampilo Harris said she’s been getting to know Austin. That included a visit Wednesday to homeless camps under Ben White Boulevard.

“Heard a lot of stories resiliency and struggle,” she said. “We met a woman who has an art history degree. We met a gentleman who was a 10-year property manager for a local builder. We met somebody who said you know what, if I just had my ID, I could end my own homelessness.”

She said her objective is “to have a crisis response system that meets people where they’re at as quickly as possible to get them housed as soon as possible.”

In order to do so, she’s first looking at how we provide services to meet people’s immediate needs. Do they need medical care? Mental health care? Or just a new ID?

“We need to begin to look at how to have an upright crisis response system to meet people where they’re at,” Pampilo Harris said.

The City of Austin is wrapping up a pilot, a one-stop-shop resource center for people experiencing homelessness.

READ: City of Austin testing new drop-in center for growing homeless population

“I think that some of the data we preliminary gathered says that there’s a lot of folks who want services,” she said.

The pilot was inspired by a Pop Up Resource Clinic that Austin-Travis County Emergency Management Services hosts every other month.

“They have a list. They know, I need to get insurance today, I need to see a doctor today, I need to get a clinic appointment, I need to get connected to mental health services,” said Amber Price with ATCEMS.

They’ve been hosting the pop up’s since July 2017, and according to ATCEMS, they’ve helped about 900 people.

“Increase their quality of life while they’re waiting for that housing to be available,” Price said.

Pampilo Harris said she’ll visit EMS’s next pop up and analyze data from the city’s pilot resource center. “It’s a little bit preliminary, but I am pretty optimistic about the success if we were to be able to get that on the ground soon,” she said.

Since Pampilo Harris came on board, city leaders, like Austin’s Mayor Steve Adler, said they’ve already noticed a difference.

“We’ve had conversations about what you focus on people that are newly homeless to get them in homes and back on their feet right away or whether you focus on folks that are most chronic,” Adler said.

Addressing homelessness is a top priority for the city.

“I have never felt that we are closer than we are today to actually having the political and community will to actually end homelessness in our community,” Adler said.

Adler believes Pampilo Harris will play a key role in finding solutions.

“We have somebody who can help pull together the stakeholders, and the service providers, offenders and keep everyone pointed in the right direction to make really clear what the cities expectations are,” he said.