TAMPA, Fla. (WFLA) — Which fast food restaurant tops the list when it comes to customer satisfaction? As many customers will tell you, Chick-Fil-A is once again the top-rated fast food restaurant, according to a survey by the American Customer Satisfaction Index.
In its limited service category, Chick-Fil-A remained the clear winner, for the third straight year, scoring 87 out of 100 points. That’s six points above its closest competitor Panera Bread, which scored an 81.
Subway scored 80 points, followed by Arby’s with a score of 79.
McDonald’s came in the last place for the third straight year with a score of 69.
The element that fast food customers say improved the most this year was the speed of checkout or delivery.