AUSTIN (KXAN) — Some homeowners say they’re experiencing long phone wait times and calls dropping while trying to reach the Travis Central Appraisal District to protest their appraisal values.

Monday is the general deadline to submit a protest form.

Property owners have until Monday or 30 days after your appraisal is mailed, whichever is later. Each property’s protest deadline is listed on its appraisal.

About 98,000 protests have been submitted as of Monday morning, according to TCAD. This is less than the number of protests TCAD received on protest day in 2021.

Several viewers reached out about the wait time issues via our ReportIt tip line, so we contacted TCAD to learn more.

A spokesperson with TCAD told us the agency isn’t having phone trouble on Monday. TCAD can see about 40 to 50 people on hold throughout the day.

TCAD said while there is a considerable wait time, it’s been like that for the last month since notices of appraised value went out. The district told KXAN on April 14 notices were on their way to homeowners.

TCAD added in its Monday statement it is “typical” for there to be a significant wait time on protest deadline day.

“This is one of the biggest reasons why we encourage people to not wait until the deadline to file their protests,” the TCAD spokesperson said.

When to call customer service

People looking to submit a protest do not need to call the TCAD office to file.

Property owners can contact TCAD customer service if they believe their appraisal was lost, so they can receive the efile PIN required for protests, which is not visible in the PDF appraisal posted online. A property owner’s identification will be verified, and a new PIN will be mailed for the protest form.

If a property’s protest deadline is May 16 and a homeowner is missing the paper appraisal, TCAD recommends filing a paper protest by mail or dropbox. Protests can be dropped off at 850 E. Anderson Lane, Austin.

A TCAD spokesperson said property owners should not contact customer service if their appraisal does not include a homestead exemption, and the exemption request was filed in the last 90 days. Though the appraisal district estimates exemptions should be approved and appear in four to six weeks, state law allows for up to 90 days for the exemption to be approved. Landowners should wait to contact TCAD after the 90-day period ends.

All residential appraisals have been mailed out, a spokesperson said. The remaining appraisals that still need to be mailed are for business personal property accounts and some historical properties — both of which require extra paperwork, a spokesperson said.

If a property owner didn’t receive a mailed notice, they can search TCAD’s website for their 2022 appraisal information.

You can get in touch with TCAD through email or online chat in addition to calling, the district said.