UPDATE: We’re working on a running list of cities that are lifting boil water notices as they continue to get service back to normal following last week’s winter storm.
CENTRAL TEXAS (KXAN) — Many water treatment plants have lost power, and utilities across Central Texas are telling customers to boil their water.
Those under a boil water notice should boil water at least two minutes at a rolling boil before using it to cook, drink or make ice.
Here is a list of those broken down by county.
Austin – A city-wide boil water notice has been issued Wednesday night, according to Austin Water. There was power lost at the Ullrich Water Treatment Plant, Austin’s largest treatment facility, it said. This caused drops in water pressure. That plant is now back online and Austin Water is working to restore water to customers but says it’s facing “significant challenges.” It did not have a timeline for when the boil water notice would be lifted.
Austin Water is also mandating utility customers conserve water after numerous broken pipes, water main breaks and high demand has led to a surge in water demand up 250% from a typical day.
To report a water or wastewater emergency, report a leak or main break, fill out the Leak Report Web Form at https://www.austintexas.gov/page/austin-water-issue-report-form.
It also issued a boil water notice for specific areas in southwest Austin as a precautionary measure earlier in the day.
Read more on the Austin Water situation.
Austin Colony – Hornby Bend Utility Company is asking customers in the Austin Colony water system to boil their water.
Circle C – Austin Water says people who live in the 78739 zip code in south and southwest Austin may be experiencing water outages and low water pressure.
Lakeside Water Control and Improvement District Numbers 1, 2A, 2B, 2C, and 2D, which serves the Blackhawk community in Pflugerville, are under boil water notices, “due to severe weather conditions, power outages, and the related impacts on critical infrastructure,
which have or may result in low water distribution pressure and/or water outages.”
Lakeway – Baylor Scott and White Medical Center says it is operating normally despite a water outage due to the winter weather. It says crews are using bottled water until service is restored.
Lago Vista – The city is under a boil water notice.
Leander – City says customers may experience a reduction or loss of water service. A boil water notice is in effect for all water customers due to extremely cold temperatures and intermittent power outages to critical city infrastructure. Conserve water as much as possible.
“Water outages are expected to continue until weather improves and regional electricity stabilizes,” according to a city statement issued Wednesday. “This means Leander customers could be without water for at least two more days, or more.”
Manchaca – Arroyo Doble Water System has issued a boil water notice.
Pflugerville – The city was experiencing “widespread outages,” and the city was working with “Oncor to restore full power to power to the City’s water system so that water service can resume.” As of Wednesday evening, the water system has restored power, according to the city. Water is now being distributed to customers. Water pressure will increase over the next few hours.
Customers are still being asked to conserve water and boil their water until further notice. Manville Water Supply Corporation and SouthWest Water, which service areas in Pflugerville, are also currently under a boil water notice.
The Village of San Leanna – Issued a boil water notice Thursday evening due to a drop in water pressure Wednesday night. Travis County is asking all San Leanna Water Customers to cease non-essential water use, including faucet dripping, until tank levels can be replenished.
Boil water notice for Travis County Water District No. 10. Customers are being asked to conserve water as much as possible after a power outage at the McConnell pump station, according to a tweet from West Lake Hills Police.
Brushy Creek – Brushy Creek MUD is under a boil water notice because of “prolonged power outages, power imbalances, and the arctic storm.”
Coupland – Many Manville Water Co-Op customers are without water because of outages and the weather. Those who do have water need to boil it. Find the latest Manville Water updates here.
Georgetown – The city is still under a boil water notice but says it has “made progress with major leak repairs and is currently refilling the system.” Customers may see a slow return of water pressure and there may be air in the lines, so people can vent it by opening a single faucet. It says people should be careful when flushing toilets when there is air in the system because it can impact the fill valves.
“The capacity of the water system is still impacted by loss of pumping capacity due to subfreezing cold and icing. Water utility employees are working continuously to repair impacted equipment to restore the system to full capacity,” it said Thursday.
It asks customers who can to keep conserving water so the system can fill up as quickly as possible and it can start testing to lift the boil water notice.
“Due to the vast service area of the utility, customers can also be helpful by notifying the utility of any water leaks that they see by calling 512-930-3640 or sending an email to firstname.lastname@example.org.”
The city of Georgetown extended its boil water notice Wednesday morning. The advisory says it impacts 19,620 people in the following areas:
- Leander Road/FM2243 area, from Southwest Bypass to Garey Park and the Parkside Parkway area, from FM2243 to Sam Bass Road (about 1,300 customers)
- DB Wood Road/HWY-29 area, bound by IH-35, DB Wood Road, HWY 29, and Williams Drive. The includes the area of Booty’s Crossing Road, Serenada Neighborhood, portions of Berry Creek Neighborhood, and Wolf Ranch Northfork and Southfork (about 3,600 customers)
- The Westinghouse area, from IH-35 to FM1460 (about 1,700 customers)
- Areas west of Georgetown, including Santa Rita, Northlake, and Andice (about 11,000 customers)
- Florence (720 customers)
- Liberty Hill (1,300 customers)
You can also view the city’s Water Outage map.
Hutto – The Jonah Water Special Utility district said Wednesday, “Due to the extended power outage, portions of our water system is without power. We have been working tirelessly to restablish water service.” The Brazos River Authority didn’t have power for two days, but it has been restored and its not at about half production capacity because of frozen pipes/equipment. “As of now, we have not been told when the water will be available to our system. In addition, our office has been without power this entire time and we are in the process of delivering a generator to the office. I know our customers are frustrated due to lack of communication, and I do apologize. We are working very hard to get the system back up.”
The Brazos River Authority provided the following information, and you can read a full news release from the River Authority here.
“Jonah started receiving water from us yesterday and has received some today. We are still working at getting our plant at full operating capacity. Water is being sent to Jonah now, and we are continuing to make improvements to the plant to get it to the fully operational level,” said Cassie Smith, a Brazos River Authority public information officer. “Jonah’s system uses groundwater as well, so not all of their supply comes fully from us.”
Power outages temporarily knocked the Brazos River Authority’s East Williamson County Regional Water System offline. That plant, located in Taylor, has been operating at 50% capacity since 1 a.m. Wednesday, according to a news release. Smith said they hope to have the plant restored to full capacity by the end of the day.
“Until further notice, we ask customers who are supplied from the EWCRWS to enact their drought or water conservation plans at their most stringent level effective immediately. We understand that many in the community are currently experiencing disruptions in water supply. It will be critical to minimize water usage as operations are restored in an effort to prevent further infrastructure issues.
With the EWCRWS not fully operational, it is crucial water usage is minimized until full operations are restored. Brazos River Authority staff are assessing the conditions and actively taking all actions possible to restore the facility back to full operational levels,” the River Authority said in a news release.
Leander – See Leander under Travis County.
Taylor – City is under a boil water notice due to a “prolonged power outage at the water treatment plant.” These are for customers of the Taylor Public Water System. The Brazos River Authority told the city Wednesday the water plant “is back to full power and they do not expect the power to go down again. Crews are still working to restore water pressure throughout the City, working from the lower pressure plane on the east side to the upper pressure plane on the west.”
On Wednesday, the Taylor Water System said it anticipates every resident to have water by morning. Residents are still under a boil water advisory.
Buda – Boil water notice issued for multiple neighborhoods east of Onion Creek in Buda. The neighborhoods of Old Town/Downtown Buda, Sequoyah, Bonita Vista, Bradfield Village, Ashford park and the commercial area along Interstate 35 are all under the notice.
In an update Thursday, the city says the notice will likely remain active into early next week.
Eastern Hays County – Monarch Utilities has announced a boil water notice for customers in the Plum Creek water system.
“Due to repeated power outages, the system is unable to keep up with demand,” a press release from the utility company said. This notice affects more than 2,400 customers.”
Kyle – Boil water in effect for City of Kyle until further notice.
Goforth Special Utility District – Boil water notice for all customers.
Creedmoor-Maha Water Supply Corporation – Many water customers are without water. “Due to sporadic power outages, Creedmoor-Maha is experiencing problems with maintaining sufficient water availability in our storage tanks to support a section of our community. The problem has worsened over the past 36 hours. The absence of power from Austin Energy is directly affecting the Gillen Pump station off of Thaxton Rd. Our reserves here are depleting quickly. We believe we will be able to maintain water service until approximately 7:30 p.m. tonight. At that time, all water service will be suspended to customers residing on the following roads: Thaxton Rd, Sassman Rd, FM 1625, Coulver Rd, Coulver Cove, Solis Place. Water will not be available until Austin Energy returns power service to our units. We do not have an estimate time for this.” View the utility’s statement here.
Wimberley – A boil water notice has been issued for all customers of Wimberley Water Supply Corporation. WWSC says although there are outages only in certain areas of the system, it is issuing the notice for everyone out of an abundance of caution. Find more information here.
San Marcos – Starting Wednesday, the City of San Marcos issued a boil water advisory for all City of San Marcos water customers due to the water pressure dropping within the system. Water quality test results should be available by Feb. 23. To speak to the city’s winter weather call center, call (512) 754-2291.
Electric Conservation is Critical
For the many residents who have been without power for a majority of the time since early Monday morning, there are some critical steps that need to be taken to help restore power to your home. The amount of electricity turned on or plugged into outlets at your residence needs to be as low as possible in anticipation of utility crews making needed repairs to reenergize your residence.
Take these steps while your power is still off:
- Turn off all lights and fans
- Unplug all appliances, especially large appliances like washer, dryers, televisions, and refrigerators if possible
- Turn off your heating system
If each home or business follows these steps, this will greatly reduce the electric load in your area and increase the chance that the electricity will stay on at your address once the localized issue has been repaired. Please remember that even when power is restored, everyone will still experience the rolling outages mandated by the Energy Reliability Council of Texas (ERCOT) that began very early Monday morning, February 15. These mandated rolling outages are expected to last for a few more days.
Remember Carbon Monoxide Dangers
As you look for ways to stay warm during extended power outages, please keep safety precautions in mind to avoid dangerous carbon monoxide exposure:
- Never use generators, grills, or devices that burn gasoline, propane, or charcoals inside your home
- Never sit in a running car inside a garage or carport
- Make sure fireplaces and wood stoves are properly ventilated
As City crews, emergency responders, and support personnel continue to work around the clock to serve our community, restore power, and make repairs to increase water pressure across San Marcos, we thank the community for their support and patience. To report a power outage email email@example.com or call 512.393.8313 and to report a water outage email firstname.lastname@example.org or call 512.393.8010. To speak to our winter weather call center please call 512.744.2291.
Bastrop – Aqua Water Supply is asking all customers to boil their water after it said all of its system experienced low pressure as a result of winter storm conditions and power outages Tuesday morning. Find more information on Aqua’s systemwide boil water notice here.
City of Bastrop Public Water System – all customers need to boil their water, the system said Wednesday night.
Lockhart – Miles Smith with the City of Lockhart sent a press release that says, “Due to critically low supply levels, residents are being urged to turn on their taps only for drinking and cooking. Boil before consuming. The City will inform residents when it is safe to resume normal water usage.” Find more information here in the city’s news center.
Fentress, Prairie Lea and Stairtown – Tri-Community Water Supply Corporation has issued a boil water mandate. “TCW is working diligently to refill the water towers to restore pressure to the system. Please be patient as we strive to restore your service. Those without water should check their meters to see if it is turning – if it is we recommend walking your perimeter to check for any
line breaks. Those with very little pressure may have partially frozen pipes or a broken line.”
Lee County Water Supply is asking customers in the following areas to boil their water until further notice:
- TX 21 and FM 141 in Dime Box going south to Giddings City Limits
- FM 1697 and FM 180 to Nails Creek Park and south approximately 5 miles
- CR 117 to all of the Leobau area
- All Country Corner Area
- Country Corner to FM 2440
- All of FM 2440 to TX 21
- All of County Road 113 to TX 21.
For more information, you can call Lee County Water Supply at (979) 542-0770 or (979) 542-1611.
The City of Llano is under a boil water notice after a water main break caused the system to lose pressure.
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