San Marcos home development residents face big water bills

Hays

SAN MARCOS, TX (KXAN) — Residents in a manufactured home development just north of San Marcos have been dealing with massive water bills for months — in some cases years, and no clear answer has been given as to why. 

Elisa Sandoval has been living in Saddlebrook since September 2012. She’s purchasing her home there. “[The water bill] goes from me using 3,000 gallons one month to the next using 22,000 gallons,” said Sandoval. “One month, our bill is only $70. The next month, it’s $400.”

Her neighbor, Amy Garza has faced a similar bill that went as high as $500. “We need answers,” she said. 

Nearly one dozen neighbors and counting have echoed similar complaints on social media platforms. Unfortunately, there are no answers — not yet at least. 

What KXAN has learned is that the water comes from Maxwell Water Utility and is billed as one lump sum to the community every month. From there, the leasing office divides the water charges to all the households in Saddlebrook. 

Maxwell Water Utility says they have offered to aid Saddlebrook with investigating why the bills can vary so drastically. Yet Maxwell says Saddlebrook has not fully cooperated with the offer. 

KXAN asked management for some sort of explanation. We were told, “No comment.” Additionally, we were told our concern would be forwarded to Saddlebrook’s corporate office in Michigan. 

KXAN has not heard back from Saddlebrook’s corporate office. 

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