Customers flock to H-E-B as store’s website and app crash amid coronavirus outbreak

Local

AUSTIN (KXAN) — H-E-B’s website and app are back online following a morning of technical problems on Friday, amid high demand during the coronavirus pandemic.

Users were not able to access the website or app for hours during Friday morning, but the supermarket chain said its online services were fully operational by noon.

KXAN has received reports of long lines and empty shelves at stores in the Austin area on Friday amid public fear over the coronavirus outbreak.

In a message to customers earlier Friday morning, H-E-B said people should not be panicking in the current climate.

“H-E-B has been preparing for COVID-19 and we are in a strong position to keep replenishing shelves,” the store said in a social media statement.

“Customers shouldn’t panic, we continue to restock shelves. We encourage preparedness, not stockpiling – please buy what you need and leave some for your neighbor behind you.”

The store said that 1,300 trailers full of product are on the road today and making deliveries to stores across the state.

On Thursday, H-E-B detailed the steps it is taking to protect shoppers during the outbreak.

Long lines at the H-E-B on West Slaughter Lane on Friday morning (Picture: Emily Cantrell)

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