West Austin renters without gas for weeks, managers search for leaks


AUSTIN (KXAN) — People living in a west Austin apartment complex have been without gas for nearly two weeks. KXAN visited the Avistar at Wood Hollow Apartments after hearing complaints that management isn’t working on finding a solution. 

“It’s a nice apartment, but it’s not being dealt with well, honestly,” said Michael Reyna, who has lived there for nine months. 

Reyna said he isn’t happy. 

“You can’t even use the apartment. You can only use the bed. We might as well be in a dorm!” Reyna said. 

He has no hot water for showers, drives to the laundromat for clean clothes, and as for cooking dinner, he has to rely on a hot plate he just bought. 

Reyna says he alerted management to a potential leak a month and a half ago, but no action was taken. 

“We said we can smell gas. And they were like ‘no, no, there’s not a problem.’ But we were like ‘no, we can literally smell gas,’” Reyna said.  

“We’re trying to handle it as quickly and as best as we can and trying to help out the people who have had to deal with this for this period of time,” said Teresa Gowan, the manager at Avistar at Wood Hollow Apartments. 

Gowan said Reyna’s past concerns aren’t related to what the complex is going through now. 

Two weeks ago, a resident called 911 when they smelled gas. Since then, the apartment complex has been working to find and fix gas leaks on the property. Right now, 70 units are without gas. 

“We have vacant apartments that we have set up where people can go and shower. We did a big barbecue and invited everyone to eat,” Gowan said. 

She said her team is working around the clock, paying workers time and a half just to bring this to an end. 

“Our main goal is to try to get this fixed. Once this is fixed, then we can sit down and look at what we can do to help the people who have spent the money for food and other places to stay and things like that,” Gowan said. 

A message from Texas Gas Service 

We would like to remind everyone that if you think you smell natural gas, leave the area immediately then call 911. Do not use any electrical equipment such as phones, garage doors, and light switches until you are a safe distance away from the odor. 

Copyright 2020 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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