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AUSTIN (KXAN) — Some Verizon customers in the Austin area received text messages Wednesday warning about potential service disruptions over the coming weeks.
However, a Verizon representative said not to worry: the disruptions will pave the way for “upgraded” service.
“We are upgrading our network in Austin to make sure our customers in the area continue to have the excellent experience they’ve come to expect from Verizon,” Heidi Flato, a Verizon communications manager, said. “We’re notifying customers in the spirit of transparency, because we know our customers rely on the Verizon network.”
According to the text message, the work could be delayed “as much as two weeks” pending “unforeseen” issues or delays.
“We’re in the middle of a massive network upgrade, especially in suburban and rural areas,” Flato said. “We are still the most reliable, robust, secure and highest performing network in the industry, but we’re not satisfied. We’re never satisfied.”
Flato elaborated on the upgrades, saying that the network is working on “coverage, capacity and performance.”
“More people in your area will have access to our service, and the network experience will handle more data, faster than ever before,” Flato said. “You’ll be able to do all the things you’ve always done with your mobile device, better and faster. And we’ll be able to add new services as well, as they become available.”