Trash pickup issue persists for months at west Austin apartments

Austin

AUSTIN (KXAN) — People who live in a west Austin neighborhood off of Ranch to Market 2222 say they are getting buried in garbage because no one has picked up their trash for months. 

“It’s just not sanitary, none of it is sanitary, it’s not healthy, and I just don’t feel safe as a mother letting them play outside right now,” said Sierrah Wilson. 

Wilson moved into the complex at 3560 Farm to Market 2222 — located west of MoPac Expressway — with her husband and two daughters in June.

“It’s a very simple thing that’s turned into a huge disaster,” said Wilson. 

When she initially moved in she contacted the city of Austin for trash services, but says after a couple of months of paying for it she was told she didn’t live within the city’s coverage area.

Wilson was refunded for the trash services fees, but not for the cost of renting the bins. 

She then contacted Republic Services, a waste disposal and trash pickup service company, in hopes of conducting business with them.

“I am like, ‘Please, can somebody tell me who I can pay to pick up my trash?'” asked Wilson. 

Wilson says late last month an employee with the company dropped off brand new bins for the neighborhood, but says no one came back to pick up the garbage. 

“It’s just crazy because we live 10 minutes away from downtown, we have million dollars houses surrounding us, and it’s just crazy how they’re making us feel like we live in the middle of nowhere,” said Wilson. “It’s just insane.”

The mother of two discovered she was not alone in her dilemma. Her neighbor, Sarah Bailey, and several others, had been dealing with the same problem. 

“We had animals, they don’t even want our trash anymore,” said Bailey.

Bailey, along with other neighbors, took matters into their own hands. 

“We’re desperate,” said Bailey. “We are literally having to put rotten food and dirty diapers in our vehicles and then drive them away to be taken to the dump.”

KXAN reached out the city and Republic Services. The city of Austin says this should not be happening as the neighborhood falls under the city’s coverage and pickup area.

Austin Resource Recovery, which handles the city’s waste pickup, said they believed Republic Services was taking care of the trash pickup in the area. The city wants to speak with Republic Services as well, and are attempting to contact the property manager to address the problem. 

Austin Resource Recovery has been collecting recycling from the area, but not trash. 

Since Wednesday, KXAN has reached out to Republic Service multiple times, but have not received a response. 

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