Trail of Lights offers refund options after unprecedented closures

Austin
Trail of Lights rain - soggy_600497

AUSTIN (KXAN) — As the Trail of Lights continues to remove standing water from the trail ahead of the event’s final night Saturday, refund options have been made available for those unable to exchange their tickets.

Ticket holders from canceled nights on Dec. 16, 17, 19 and 22 who could not exchange tickets and have requested a refund will be able to get a refund of their net ticket purchase — meaning the Trail of Lights will not be refunding fees (for every $3 ticket sold, a $0.84 fee was attached).

The Trail of Lights Foundation says the refunds will be processed in January and it may take up to 30 days for the transaction to appear on your account.

The foundation says ticket holders have two options: Do nothing and the ticket will remain a donation to the Trail of Lights, or submit a refund request by Dec. 31 by emailing exchanges@ticketbud.com with the name and email address of the person who made the request.

If you have already requested a refund, it’s not necessary to do so again.

“Never in our 53-year history have we had to close the Trail of Lights for more than one night,” the foundation said. “We know that this caused many of you to miss out on a long-standing tradition or adjust travel plans, but the safety of our guests and the preservation of Zilker Park are our top priorities.”

This year’s Trail of Lights was closed for four nights and opened for 13. “Despite dedicated efforts by our operations teams who pumped 6,000 gallons of water and laid more than 60 yards of mulch, we could not open the event [Friday],” the foundation continued.

For more information on the trail and ticket refunds visit AustinTrailofLights.org. 

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