Survey shows 65 percent of residents satisfied with Austin services

Austin
Downtown Austin skyline file photo

AUSTIN (KXAN) — Residents are becoming more satisfied with the City of Austin services and are rating them higher than other cities, according to a new survey conducted by the City of Austin.

The 2018 City of Austin Community Survey found that nearly two-thirds of residents, approximately 65 percent, were either very satisfied or simply satisfied with the City’s services. This is a 14 percent increase from last year’s survey.

The national average for U.S. cities of a population of over a half million similar to Austin is 44 percent satisfaction. According to the survey, Austin shone with higher than average scores for libraries, fire services, parks and recreation, quality of city streets, police, city services, customer service and code enforcement.

“Overall we’re seeing positive results, with satisfaction among residents going up, and many City services ranked above the national average. We are now able to dig into the data so we can better understand levels of satisfaction among different areas, demographics, and communities,” said Kimberly Olivares, chief performance officer for the City of Austin.

The City of Austin Community Survey was conducted in the summer and fall of 2018. The households participating were randomly selected and varied in languages. This year, 2,261 residents completed the survey, seeing at least 200 from each city district.

More details and a breakdown of the survey’s results can be found here.

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