Reports planned on what went wrong, right during boil water situation


AUSTIN (KXAN) — The Austin city manager has laid out plans for reports on what went wrong and what went right in the events that led to a mandatory week-long boil water notice following major flooding along the Colorado and Llano rivers this month.

The boil water notice was lifted Sunday, but water use restrictions remain in place.

Austin Water will perform system-wide operational checks and maintenance over the next 10-14 days, City Manager Spencer Cronk said in a Sunday memo to Mayor Steve Adler and city council members.

Homeland Security and Emergency Management will also wind down water distribution centers and coordinate requesting reimbursement of flood-related expenses from state and federal agencies.

Two documents, the After Action Report and Corrective Action Plan, will help the city improve and prepare for the next emergency, Cronk said in the memo.

Emergency Management will begin developing the reports shortly after Austin Water completes its 10-14 days of checks and maintenance activities.

The reports will take a comprehensive look at internal and external communications, decision-making, resource deployment, emergency procurement, staff coordination and other areas, the city manager said.

Along with the reports, Austin Water will conduct a review of its own operations, including an analysis of the “raw water factors” that led to the boil water notice and a review of the system performance.

Austin Water will also report its findings and give recommendations to increase the resiliency of the city’s drinking water systems, Cronk said.

“Special emphasis will be placed on identifying action steps that can be taken in the very short term to strengthen the drinking water treatment systems response to raw water upset events of this nature,” the city manager said.

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