Pick-up location for taxis, rideshares changes at Austin airport

AUSTIN (KXAN) — Starting Monday, the pick-up location will change for taxis, rideshares, and rental car drop off services at the Austin-Bergstrom International Airport.

The change in the pick-up location for taxis and rideshares will reduce vehicle congestion by approximately 3,700 cars per day, according to Airport spokesperson Derick Hackett.

Now pick-up and drop-off services for taxis and rideshares will operate at the ground of the Rental Car Facility.

Here are the steps you need to take to find the new pick up area:

  • Exit the terminal from the upper level and take one of the marked pedestrian crosswalks through the garage towards the rental car facility.
  • Then take the stairs or elevator down one floor to level G. there you will find the new “Ride App Pickup Area” and your taxi or rideshare driver.

ABIA officials said that they will provide new walkways to cross the garage and reach the pick-up location, and mobility assistance vehicles  will be available from the garage to the Rental Car Facility.

Uber says its app will provide pickup information for when you’re at the airport. This change does not affect drop-offs.

With the new rollout happening during the heart of the Thanksgiving travel week, many people arriving in Austin, and drivers, were caught off guard by the change. 

Here's what they had to say:

"It's not very clear where you're going, and the app doesn't help you either," said traveler Vinay Palagar.

"I went around four times, but I blame the company for that, they didn't tell us," said Uber Driver Wilfred Broussard.

"Aside from just being personally embarrassed that I couldn't find the thing, everything else was fine," said traveler Joey King.

"It's confusing for us, imagine for the passengers," said Uber Driver Elkyeen Higuera.

More Austin Stories

Trending Video

  • E-Gaming push
  • Carjacking attempt victim tells her story
  • APD Victim Services technology being used to rewire traumatic memories, feelings
  • Proposed laws would let doctors sell medications from their offices
  • Liberty Hill residents search for dog who survived car crash that killed his owner
  • IndyCar comes to Austin for the first time
  • Full-day pre-K could be coming to Texas
  • Georgetown business evacuations decreasing weeks after gas leak
  • Weekend Jam
  • Mother suspects child may be victim of sex crimes
  • La Grange business owner is back in business
  • Women's Hall of Fame: MeToo
  • Two sisters share nearly identical pregnancies
  • Buda begins 'smart' water meter installations
  • Kaxan visits KXAN
  • Headstart employee touched boys inappropriately, deputies say
    Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
  • Police chase ends with driver's death, shuts down I-35 overnight
  • Proposed law would raise criminal age to 18
  • Cleaning the Marie Kondo Way
  • Headstart sub accused of indecency with children
  • 14-year-old saves family from fire
  • Two new low-income developments aim for upgraded housing
  • Interview with George P. Bush
  • Firefighters call for help with
  • Girl, 5, critical after hit-and-run wreck in south Austin
  • Headstart sub touched boys inappropriately, police say
  • Cadbury's newest Bunny is a bulldog
  • Do Beto's bucks matter?
  • Elderly woman found dead in home after house fire near Lago Vista
  • Elderly woman found dead in home after house fire near Lago Vista
  • Child hospitalized with life-threatening injuries after wreck
  • Law enforcement, leaders to reflect on Austin bombings a year later
  • Man takes steer into Petco to test leash policy
  • Disabled Outdoorsmen
  • Man injured in North Campus apartment fire
  • After student deaths, UT, Texas Tech parents back anti-hazing bill
  • KXAN Investigates: Red light cameras — effective? Legal?
  • U.S. Marshals on the hunt in Mexico for man believed to have killed boyfriend
  • Security footage offers clues into suspects of drive-by shooting
  • Austin visitor hit in downtown shooting describes the scene
  • Beloved Texas State cafeteria worker in hospice care
  • Open gov. advocates say bills would strengthen public records access
  • Austin Catholic priest accused of assaulting woman during last rites
  • State lawmakers discuss banning red light cameras
  • Taylor school to become apartment homes
  • Austin priest sexually assaulted woman in hospice
  • Numbers of homeless women on the rise
  • O'Rourke campaign gets early financial boost — will it matter?
  • State of Texas sues, saying city of Double Horn is invalid.
  • State of Texas sues, saying new Burnet County city is invalid
  • State lawmakers discuss banning red light cameras
  • Local bunny a finalist for classic Cadbury commercial update
  • At least half a dozen cars burglarized overnight in Vista Oaks area
  • 4-day blaze extinguished at Houston-area petrochemicals facility
  • Lawmakers push to improve childcare
  • Family searching for dog after loved one killed in Liberty Hill crash
  • State of Texas says city of Double Horn isn't a city
  • Road rage witness becomes a victim
  • Lawmakers argue for prescription drug imports, others say it's dangerous
  • Displaced Georgetown residents growing weeks after gas leak

More Stories

Trending Gallery

PHOTOS: March Madness 2019 First Round
PHOTOS: March Madness 2019 First Round

PHOTOS: March Madness 2019 First Round

Big Tournament /

Trending Stories