AUSTIN, Texas (KXAN) — A number neighbors in east Austin are reporting they’ve been without heat and gas since Sunday Morning.
This comes as temperatures drop to single digits, and an unprecedented winter storm arrives to the Central Texas region.
This is impacting neighbors in the Austin Colony and Chaparral Crossing neighborhoods, according to those who have reached out to KXAN.
In a statement Ferrellgas’s Director of Corporate Communications, Scott Brockelmeyer said:
“Ferrellgas is working quickly to resolve the loss in pressure in the jurisdictional propane system that serves the residents of Chaparral Crossing and Austin’s Colony. There is propane in the tank that serves local homeowners. The tank was at 55% capacity on Friday, and current weather conditions would lead to daily usage in Chaparral Crossing and Austin’s Colony of approximately 15%. Extreme low temperatures in the area are contributing to the pressure loss. The delivery of additional propane will help remedy this matter, but adverse road conditions prevented multiple attempts at delivery over the weekend. We will continue to make attempts to safely get to the Chaparral Crossing/Austin’s Colony neighborhood.”
Alysa Joaquin said she noticed there was a problem Saturday night. When she woke up on Sunday morning, she realized her heat had gone out.
Others who live in the area have reported not being able to get through to anyone at all when they call customer service.
“The biggest issue that we’re having, is they’re not keeping us updated,” Joaquin said. “They’ve known the weather was going to be like this, like everybody else for at least a week. And they’re not doing anything, and they’re not telling us what’s going on.”
After 10pm on Sunday, neighbors said Ferrell sent out its first notification to customers about outages.
Neighbors are hoping the heat and gas gets restored soon. Joaquin said she doesn’t have a space heater or fireplace.
“If we get down to zero degrees like some forecasters are saying, that [will reflect the temperature in] my house. I don’t know what to do with that,” Joaquin said.