DPS troopers being rerouted to help busy driver license offices

AUSTIN (KXAN) -- Starting immediately, some Texas troopers will be reassigned to help customers at overcrowded Driver License Offices across the state. 

The Texas Department of Public Safety made the announcement Thursday to address the long lines at its offices. DPS says it'll be assigning the troopers to the highest volume driver license offices to help identify customers who can "immediately get out of line" and get what they need to be done online, by phone or by mail. 

The state agency also plans to hire 100 positions over the next few months to increase staffing at its busiest locations. 

In July, DPS implemented a limited-transaction initiative in seven offices that saw an excessive demand and had small wait areas that forced people to wait outside in the heat. In the initiative, in-office service was only provided to customers who are required to be there. Those offices saw an average 44 percent decrease in in-office transactions, DPS says.

Since the July test went well, DPS is expanding it to its highest-volume offices on Aug. 27. 

DPS' driver license centers served nearly 3.6 million people last fiscal year.

All three of the Austin driver license offices are considered high-volume centers. The office in San Marcos is also on the list. However, the Mega Center in Pflugerville is not on the list, so if you don't want to wait in a really long line, that's currently the best location in Central Texas. 

Lorenzo Spurlock was at the North Lamar Boulevard location waiting in line on Thursday. He says not everyone sits and waits the entire time. "Some people leave and go home and go to sleep and come back, that's how long the wait time is," says Spurlock.

*List of highest-volume DL offices
  • Garland Mega Center
  • Canton
  • Dallas South Grand Prairie**
  • Terrell
  • Rockwall**
  • Plano**
  • Garland
  • McKinney
  • Lewisville
  • Carrollton
  • Sherman
  • Gainesville
  • Corsicana
  • Weatherford
  • Tolar
  • Stephenville
  • Fort Worth South
  • Denton**
  • Hurst
  • Houston South East Dacoma**
  • Brenham
  • Hempstead
  • Rosenberg
  • Humble
  • Cleveland
  • Conroe**
  • Huntsville
  • Beaumont
  • Texas City
  • Spring Mega Center
  • Houston North
  • McAllen
  • El Paso Scott Simpson
  • Midland
  • San Antonio General McMullen
  • San Antonio South East
  • Pat Booker (Universal City)
  • San Marcos
  • Boerne
  • Waco
  • Killeen
  • Temple**
  • Fort Hood
  • Austin S
  • Austin N
  • Austin NW
  • **Current limited-transaction DL offices


How to Save Yourself Some Time

  • If you are renewing your driver license or identification card, you may be able to renew online without the need to visit a driver license office. Visit DPS' renewal page to determine your eligibility. 
  • You can also call 1-866-DL-RENEW (1-886-357-3639) to find out if you're eligible to renew via phone/online/mail. 
  • In many offices, you can schedule a drive test online three months in advance. Customers are urged to plan ahead and not delay scheduling a drive appointment.
  • Mondays and Fridays tend to be the busiest days, as well as after holidays. 
  • Make sure you have all the proper documents.




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