CapMetro apologizes for A/C issues during record heat on July 23

Austin
Capital Metro bus CapMetro

AUSTIN (KXAN) — Austin’s public transit provider is apologizing for some of its bus and train air conditioners shutting off to avoid overheating during record temperatures Monday.

The 110-degree high temperature on Monday — Austin’s hottest day in five years — was enough to overpower the capabilities of bus and train cooling units, Capital Metro said.

The agency said its technicians are working to ensure air conditioners are maintained, noting record-setting temperatures aren’t expected for the rest of the week.

“Our buses and trains are equipped with the best air conditioning systems available to better serve our customers and handle Central Texas heat,” CapMetro said in a statement Tuesday. Customers riding in hot buses or trains should call their Go Line at 512-474-1200 or email customer.service@capmetro.org. You can also message them on Facebook and Twitter.

If you do report an issue, please note the date, time, route, direction and vehicle number to help CapMetro locate the vehicle for maintenance.

If there’s a medical emergency on board one of their vehicles, call 911.

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