Austin, Kyle utilities to help customers affected by shutdown

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PLEASANTON, CA – APRIL 08: Water drips from a faucet at the Dublin San Ramon Services District (DSRSD) residential recycled water fill station on April 8, 2015 in Pleasanton, California. As California enters its fourth year of severe drought, the DSRSD is allowing residents to pick up free recycled water to be used to water […]

AUSTIN (KXAN) — The City of Austin Utilities and the city of Kyle’s Utility Billing Department announced Thursday they are prepared to help customers who are affected by the ongoing government shutdown. 

The city of Austin indicates that customers can receive help if they state they are directly affected by the shutdown. Customers can receive help in various ways, including a 30-day collection postponement, reconnection of disconnected utilities and reference to additional assistance resources.

According to the city of Austin announcement, if the government shutdown lasts over 30 more days, it will re-evaluate each affected customer’s account. 

The city of Kyle, meanwhile, will offer its own assistance for customers who are furloughed or working without pay and also point customers to additional help. The Kyle Utility Billing department can also be reached by phone at (512) 262-3960.

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