Lawmakers debate how TxTag should handle complaints

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AUSTIN (KXAN) — Long lines and wait times, on top of over-billing, were all charges against the TxTag tollway system and its third-party vendor Xerox. Texas lawmakers are now trying to learn from those problems to prevent future mishaps.

Tony Dale, R-Cedar Park, has drafted a bill which would cap the late fees at 6 percent of the tolls or $100, whichever is cheaper. The bill would also make TxTag notify customers of late fees within 30 days and force the organization deal with complaints in 20 days. Dale said it is designed so the consumer does not carry the weight from TxTag’s problems.

“If you’re going to run a toll you should make your money off tolls, not off fees,” he said. “Number two, if you’re going to run a toll road you should bill people in a timely manner. And if someone has a customer complaint, you should resolve it quickly, bottom line.”

Lawmakers were to address the issues during a meeting Thursday transportation committee hearing.

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