The fallout from COVID-19 stretches far beyond health and safety. Job loss and financial impact are hitting Texans hard, and the state has struggled to keep up with the number of people filing unemployment claims. KXAN has fielded hundreds of complaints from viewers about the Texas Workforce Commission’s inadequate technology, lagging customer service and lack of preparedness for the wave of workers seeking help – along with other concerns about Central Texas companies and their unfair treatment of employees during the pandemic. If you have a tip, email us at investigates@kxan.com or fill out our secure form below.

Workforce Complaint Investigations

TWC contractor ‘frustrated’ over inability to help unemployed Texans

The TWC contracted more than 1,500 new call takers in April when the agency executed contracts with a maximum approved expenditure limit of $15 million. One of those contract workers told KXAN they're still not able to access claimant accounts to help Texans when they call with problems with their unemployment benefits. (KXAN Photo/Ben Friberg)

Workers alleging wage theft face months-long wait for TWC investigations

TWC call center contractor: ‘Someone needs to be held accountable’

The TWC contracted more than 1,500 new call takers in April when the agency executed contracts with a maximum approved expenditure limit of $15 million. One of those contract workers told KXAN they're still not able to access claimant accounts to help Texans when they call with problems with their unemployment benefits. (KXAN Photo/Ben Friberg)

TWC looking for $203M in unemployment it should have never paid out

As Texans reap unemployment benefits, some federal assistance dwindles

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LATEST ON CORONAVIRUS: Updates on COVID-19 in Austin, Texas, the United States and the world

Report a coronavirus-related news tip

Report a coronavirus-related news tip

We know Texans are feeling the impact of the coronavirus in ways unlike any crisis in the state’s history. That's why our investigators want to hear from you. To help us dig into the problems and solutions surrounding this pandemic, we’re looking for tips related to several topics:

Did you lose your job? Explore our reporting on unemployment complaints.
Is your loved one in a nursing home? See how we exposed problems there.
Are you a health care worker? Did you know someone who died after contracting the virus? Are you concerned about safety in your community? Have you experienced testing delays? Check out our complete coverage and more.

Tell us your story. We understand this may be a sensitive and private issue, so we will protect your identity if you request it.

WATCH: An inside look at KXAN investigators’ reporting process during the coronavirus pandemic. Learn more about our team here.

More Workforce Complaint Investigations Headlines

Planning to appeal a TWC decision, prepare for 18-week wait

$300 bonus unemployment assistance payment ending

TWC chairman responds a week after KXAN questions ongoing unemployment problems

Second wave of unemployed Texans asking for TWC help pour into KXAN

TWC confirms at least 3,500 cases of identity theft in unemployment benefit system this year

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Gov. Abbott believes feds will strike deal to ensure unemployment benefits ‘will be provided adequately’

Gov. Greg Abbott updates PPE in Texas 2

People say they still can’t get a hold of Texas unemployment agency 5 months into pandemic

Ashley Green shows her Texas Workforce Commission online account (KXAN Photo/Ben Friberg)

TWC ‘reviewing’ Pres. Trump’s executive order as he charges states to carry portion of federal jobless benefit

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Texans brace for an uncertain future as federal unemployment benefits end

Texans continue to struggle paying back TWC overpayment claims

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