Workforce Complaint Investigations

The fallout from COVID-19 stretches far beyond health and safety. Job loss and financial impact are hitting Texans hard, and the state has struggled to keep up with the number of people filing unemployment claims. KXAN has fielded hundreds of complaints from viewers about the Texas Workforce Commission’s inadequate technology, lagging customer service and lack of preparedness for the wave of workers seeking help – along with other concerns about Central Texas companies and their unfair treatment of employees during the pandemic. If you have a tip, email us at

ON THE RECORD: TWC’s Ed Serna More stories below…

KXAN Investigator Jody Barr speaks one-on-one with Texas Workforce Commission Executive Director Ed Serna about the agency’s struggles amid coronavirus-related job loss across the state.

More Workforce Complaint Investigations

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