The fallout from COVID-19 stretches far beyond health and safety. Job loss and financial impact are hitting Texans hard, and the state has struggled to keep up with the number of people filing unemployment claims. KXAN has fielded hundreds of complaints from viewers about the Texas Workforce Commission’s inadequate technology, lagging customer service and lack of preparedness for the wave of workers seeking help – along with other concerns about Central Texas companies and their unfair treatment of employees during the pandemic. If you have a tip, email us at or fill out our secure form below.

Workforce Complaint Investigations



ON THE RECORD: TWC’s Ed Serna More stories below…

KXAN Investigator Jody Barr speaks one-on-one with Texas Workforce Commission Executive Director Ed Serna about the agency’s struggles amid coronavirus-related job loss across the state.


LATEST ON CORONAVIRUS: Updates on COVID-19 in Austin, Texas, the United States and the world

Report a coronavirus-related news tip Report a coronavirus-related news tip We know Texans are feeling the impact of the coronavirus in ways unlike any crisis in the state’s history. That's why our investigators want to hear from you. To help us dig into the problems and solutions surrounding this pandemic, we’re looking for tips related to several topics:

Tell us your story. We understand this may be a sensitive and private issue, so we will protect your identity if you request it.

WATCH: An inside look at KXAN investigators’ reporting process during the coronavirus pandemic. Learn more about our team here.

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