AUSTIN (KXAN) — Baylor Scott and White Health announced Monday that two of three COVID-19 testing sites are open in Austin and Round Rock.
The active Austin location is at 5251 W. U.S. Highway 290, and the Round Rock location is at 425 University Blvd. A second location in Austin on Burnet is not active, officials said.
In order to be referred to a drive-thru testing site, patients must first complete a free online screening questionnaire, available at MyBSWHealth.com and on the MyBSWHealth app.
Depending on results of the questionnaire, health officials may recommend further evaluation for those with significant risk, which could include an eVisit with a healthcare provider. If the healthcare provider thinks the patient need to be tested, they’ll arrange for a test at one of the site, which could include a drive-through site.
At this time, Austin Public Health has reported at least six confirmed cases of COVID-19 in Austin-Travis County.
Concerns with billing
Several Baylor Scott & White patients have reached out to KXAN, saying they were being charged $40.00 to take an online questionnaire to see if they qualify for COVID-19 testing.
Baylor Scott & White has maintained the questionnaire is free to take.
We asked the company to clarify. A spokesperson told us:
“If following the screening, an eVisit is suggested and the user chooses to proceed through the digital tool, the user may be prompted to enter payment information for a charge up to $40.
Users will NOT be charged if the results of the eVisit require testing for COVID-19 or if the original medical condition is not resolved and the user is directed to in-person medical care. Users will only be charged if their condition is unrelated to COVID-19 and resolved through a care plan provided during the digital experience.”