City of Austin website, 311 phone line back online, but experiencing high volume of calls

News

UPDATE 10:15 p.m. Monday: Austin 311 said it is experiencing high call volumes. It said if you get a busy signal, to please be patient or download the Austin 311 app to submit a request.

UPDATE 3:55 p.m. Monday: The City of Austin got its website back online at about 3:30 p.m. Monday. You can visit it here for updates on severe weather and city services. The city’s 311 phone line remains down, with calls failing to go through. With the city’s website back up, you can access Austin 311 services online here.

ORIGINAL POST:

AUSTIN (KXAN) – As of Monday afternoon at 2:10 p.m., with temperatures near in the teens and power cut to thousands of homes, the City of Austin’s website was down, and the city’s 311 phone service was not functioning.

The city said in a tweet that “power outages and technical issues” caused the services — both key resources during a severe weather event — to go offline. The city’s website showed an “Error 20” message when KXAN attempted multiple times to connect Monday.

Austin Energy’s website is online and has information on the current power outages.

You can find more information on the unfolding winter storm, power outages and conserving energy here. Central Texans are urged not to drive if possible.

KXAN Live Blog brings you updated information on the winter storm.

Central Texas has been experiencing power outages, including planned rolling blackouts due to high electricity demand.

According to the Electric Reliability Council of Texas, or ERCOT, the planned outages “shed” about 10,500 megawatts of power at the highest point, which is enough to “serve approximately two million homes.”

You can find real time data and information on the state’s electrical grid, power demand, usage and the “rotating outages” at ERCOT’s website.

Austin 311 Down

Austin’s 311 call lines are down, as well. As of 2 p.m. the phone line was providing a recording saying, “your call has been forwarded to an automated voice messaging system. 512-749-9311 is not available. The mailbox is full and cannot accept any messages at this time. Goodbye.”

Austin 311 services, including complaint data, are typically available through the city’s website. Due to the current outage, those are not available either.

An emergency text sent out to Austin residents just after 4 p.m. Monday also said not to call 911 for power outages.

“This is the Austin Police Dept. The City is aware of the power outage. Please do not call 911 to report power loss unless there is a life or death emergency,” the text reads.

Copyright 2021 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Austin-Travis County

More Austin-Travis County News

More Investigations

More Investigations

Tracking the Coronavirus

Coronavirus Cases Tracker

Latest Central Texas COVID-19 Cases

More Coronavirus Live Blogs

Trending Stories

Don't Miss