Amazon’s one-hour delivery holds up to test


AUSTIN (KXAN) – KXAN News tested Amazon’s new Prime Now delivery service Friday. As the new option begins, the company is also exploring additional jobs in Texas.

“We’ve established a Prime Now hub in Austin. It’s just north of the city a little bit,” said Julie Law, a spokesperson for Amazon. “And then we have three fulfillment centers in the state of Texas, two in Dallas and one in Schertz. We have a great group of Amazon associates. There are actually thousands in the state of Texas working for Amazon to make this possible.”

Law would not say how many people the company had hired in Central Texas or plans to hire. However, she did confirm the Prime Now facility is a new and they have made new hires.

One of those new hires showed up to the KXAN building after we ordered from the service and paid to have a package delivered within one hour.

“A lot of people are just ordering soda and water, up to a TV, computer monitors, it’s a wide range, wide range,” said Stefon Jones, who delivered the package.

The order arrived at the studios in well under an hour, closer to 30 minutes after we placed the order.

“We’ve dedicated teams who will deliver the orders. They’re not typical shipping services. They’re actually like local couriers that we’ve hired from Amazon to help get those packages delivered to you,” said Law. “They’re usually driving, but many times they can actually take public transportation, or bike, or even walk, depending on the location.”

Prime Now is available to all Amazon Prime members in select Austin zip codes. Additional zip codes in Austin will be added as the service expands. You can find a map below of the zip codes where Amazon offered the service as of Friday evening.

“A few of the most popular items delivered through Prime Now in Texas since we launched in Dallas are Campbell’s Soup, bottled water and organic iced tea,” said Dave Clark, Amazon’s senior vice president of worldwide operations. “We know customers in Austin will love the opportunity to skip a trip to the store and get items delivered right to their door in under an hour.”

In Austin, Prime Now is available from 8 a.m. to midnight, seven days a week. Two-hour delivery is free and one-hour delivery is available for $7.99.

“We certainly hope to keep adding more and more jobs,” said Law. “The way our fulfillment centers work is based on the time of year. Some times of year we have more demand, sometimes it’s slower. But our full time workers, we’re really excited to start to get to a point where we know exactly how many we’re going to need all the time.”

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