KXAN viewers inquire about TWC tech troubles amid COVID-19

Investigations

AUSTIN (KXAN) — KXAN continues to address your concerns relating to filing for unemployment with the Texas Workforce Commission.

One tipster, who sent in a screenshot, claimed a “weird site” with a virtual waiting room comes up after inputting log-in information.

“It’s a little weird for this to happen today, and the form is collecting socials and other identifying information,” he said. “I’m sure a lot of people are putting their information in and if the site has been somehow hacked.”

Another tipster expressed concern over not being able to access unemployment benefits on her iPhone.

“It says no web browser is allowed,” she said. “That’s a lot of people relying on their phones to get paid.”

TWC spokesman Cisco Gamez confirmed that the agency recently implemented a lobby.

“It is a new page that provides a countdown for users accessing the UBS system during high traffic,” he said.

As for the ability to request payments on an iPhone, Gamez noted the system is indeed available using a smartphone.

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