Have you had problems requesting your COVID-19 unemployment payment every 2 weeks?

Investigations

A paper envelope written with the words “Rent Money $ ” is left tucked in a lighting pole in the Boyle Heights east district of the city of Los Angeles on Wednesday, April 1, 2020. It’s the first of the month, and rent is due for millions of Americans for the first time since the coronavirus outbreak turned the economy upside down. Most states and local governments have stopped evictions to give time for unemployment benefits and federal stimulus checks to arrive. But there is still plenty of worry that even if April’s payment is delayed, the rent will still come due before many industries are up and running again. Nearly 3.3 million people in the U.S. filed unemployment claims for the week of March 16, as the shutdown from the virus started. (AP Photo/Damian Dovarganes)

AUSTIN (KXAN) — Even if you’re approved for unemployment benefits, requesting payment — every two weeks — is essential.

A tipster, who wished to remain anonymous, reached out to KXAN about her unemployment claim.

She filed for unemployment March 27 and was approved March 30, but didn’t check her status until logging in on April 21.

Now, she’s unable to request payment online and must call-in.

According to Texas Workforce Commission guidance, delays in requesting payment and/or not being able to get through doesn’t affect eligibility.

“They might also find assistance by using Larry the Chat Bot on the TWC website by clicking the tab – help with payments,” TWC spokesman Cisco Gamez said. “If they need to call, they may find less traffic by calling first thing in the morning and between 6 p.m. – 7 p.m.”

Overall, more than 2.6 million Texans have filed for unemployment and more than $6.1 billion has been paid out in benefits.

Through May 9, the agency, compared to 2019 data, has taken almost three and a half years worth of unemployment claims — 41 months — in just 56 days.

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