BASTROP, Texas (KXAN) - People falsely claiming to be Bluebonnet employees or contractors have spread into Bastrop, Lee, Washington and Fayette counties.
The scam attempts to trick customers into believing they have delinquent accounts and then make payments with prepaid money cards.
Bluebonnet said the scam has largely been targeting, but is not limited to, Spanish-speaking members with residential and commercial accounts.
Initially, the scammers were calling from out-of-state phone numbers to contact customers, but have switched to numbers with Texas area codes, primarily the Austin-based 512.
"If you get a call from someone pretending to collect payments for Bluebonnet who tells you to pay your bill using a prepaid money card, do not pay," said Mark Rose, Bluebonnet's general manager. "Get as much information about the caller as possible, including the phone number from caller ID, and call Bluebonnet or your local law enforcement as soon as possible.
"The more information we have about the people doing this, the more likely we will be to prevent any further fraud and to catch the people responsible for it."
Bluebonnet said if a customer has a delinquent account, they will make at least two attempts to contact its members. A notice in the mail and a courtesy call will be received within two weeks to offer payment options using debit or credit cards.
"It's very difficult to catch the people who are operating this type of scam," Rose said. "Being aware of this scam is the best way to stop it. We encourage everyone to know the current status of your account and to tell the other people in your household or business who might also pay the bills so they don't fall victim to this scam."
Bluebonnet serves more than 83,000 meters across 14 Central Texas counties.
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