AUSTIN (KXAN) - Several cars were stolen from the North Austin CarMax lot off Interstate 35 after the lock box for dropped-off keys was broken into either late Sunday or early Monday, according to a police report.
According to police, a call came in just after 8 a.m. Monday about the broken lock box and the missing cars from the dealership at 13300 N. I-35 . Police were still trying to determine how many vehicles were taken.
A CarMax corporate official declined to comment about the specifics regarding what the company said was an ongoing investigation, but spokeswoman Bridget Szuminsky said, "The security of our customers' vehicles is a top priority for CarMax."
"We have installed a fortified lockbox at our Austin location so customers can feel secure in dropping off their keys for service," she said. "We would refer you to police authorities for questions regarding the investigation."
Meanwhile, Ken Burrington was shocked to learn that his daughter's car was stolen.
Burrington said his daughter dropped the keys to her blue 2003 Volkswagon Jetta into the overnight drop box on Sunday afternoon so the air conditioning system could be serviced. The Burrington family didn't think of anything until they got a call from CarMax on Monday morning asking when they were going to drop off the car for service.
"The guy that I spoke to says in 117 stores, said this hadn't happen before," said Burrington. "When you're dealing with hundreds of thousands of cars, I'm shocked at the lack of security, that just floors me."
Burrington said employees did show him security video of blurred images of a truck that pulled onto the lot around 11:45 p.m. on Sunday and a few minutes later, they saw several cars leaving.
They also told him that a police officer found the truck abandoned in the neighboring Lowe's parking lot. Inside the truck were two service envelopes for CarMax.
Burrington said CarMax employees told him his car and two other customer cars were stolen.
"Those two people had no idea that their cars were missing," said Burrington. "I was fortunate enough that we had an appointment, and so they called me. But the other two people hadn't been informed."
CarMax is giving the Burrington's a rental car while the company waits to hear from its insurance company.
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