"This is the first time we are sending out delinquent notices since we launched our new billing system back in October of 2011," said Leslie Sopko with Austin Energy.
AE will be sending out three types of collection notices to customers who are late paying their utility bills or who have broken payment agreements.
In 2011, more than 26,000 people's power was disconnected for non-payment, and an average of $16.2 million dollars was past due each month. The city says they are trying to work with past due customers before it reaches that point.
"This is a great opportunity for customers who are behind on their bills to contact us and let us help them look at their options," said Sopko.
The utility is expecting their phone lines to become flooded with calls. Austin Energy is also partnering with local social service groups that offer financial assistance to those who need it.
Family Eldercare works with a program called Single Source Plus; to provide assistance for senior citizens who have to make tough decisions every month.
"Sometimes they have to decide whether to get groceries, to pay their rent, or their utilities. We are serving hundreds, sometimes thousands of seniors a year, it's crucial" said Angela Atwood, Executive Director of Family Eldercare.
To contact Austin Energy, click here.
"Let us work with you," said Sopko. The worse thing you can is not call Austin Energy.
More than 100 trees covered in lights now shine bright throughout Zilker Park. The Trail of Lights is open for another season.
A 10-year-old was killed while standing outside of a vehicle which lost control during the icy conditions, DPS said.
Travis County District Attorney Rosemary Lehmberg heads to court this week as a defendant in a civil trial that could oust her from office.
Santa visited Austin early on Sunday, joining hundreds of motorcyclists for their annual Toy Run.
Late Saturday night into early Sunday morning, a light band of freezing drizzle traversed the I-35 corridor eastward. With sub-freezing temperatures, even the light precipitation created major problems.
Austin Police confirm they have located an 82-year-old women who went missing last night.