AUSTIN (KXAN) - Austin Energy is asking customers to beware of anyone phoning or coming to your home or business, asking you to pay them your utility fee.
The utility provider warned that scam artists are telling customers they are behind on their bills, but they can pay them directly. They've been targeting homes and businesses in east and central Austin, near downtown.
"No city employee, not Austin Energy, Austin Water or Austin Resource Recovery, will ever go to a home or business demanding payment for utility bills," Austin Energy spokesman Ed Clark saId. "It's not done that way, they're not authorized to do that. Will never happen."
Should you be approached, the utility advises getting out of the situation and calling 3-1-1, the city's non-emergency number.
Bills may be paid at Austin Utility Centers, HEB, ACE Cash Express or Money Box. Customers may also pay with credit card by calling 800-959-7063.
Should you actually be late on your bill, the utility will mail you a notice on official letterhead. If you're about to be cut off, they will hang a notice on your front doorknob.
Winter is invading Texas with a vengeance as snow, sleet and ice were unleashed on much of northern and western sections of the state.
A man is expected to survive after being stabbed in the head at the Salvation Army shelter in Downtown Austin at about 3:45 a.m. Friday.
Investigators are looking into an overnight fire that left one woman with third-degree burns.
Caldwell County residents gathered Thursday evening to organize their fight against a proposed landfill that they say poses a hazard that they don't need.
The pastor of the Austin church attended by the teacher who was killed Thursday in Benghazi remembered him as a spiritual friend dedicated to improving the lives of others.
As the Austin area prepares itself for an impending winter storm on Friday, Dec. 6, many schools have already announced delays.