AUSTIN (KXAN) - Austin Energy is asking customers to beware of anyone phoning or coming to your home or business, asking you to pay them your utility fee.
The utility provider warned that scam artists are telling customers they are behind on their bills, but they can pay them directly. They've been targeting homes and businesses in east and central Austin, near downtown.
"No city employee, not Austin Energy, Austin Water or Austin Resource Recovery, will ever go to a home or business demanding payment for utility bills," Austin Energy spokesman Ed Clark saId. "It's not done that way, they're not authorized to do that. Will never happen."
Should you be approached, the utility advises getting out of the situation and calling 3-1-1, the city's non-emergency number.
Bills may be paid at Austin Utility Centers, HEB, ACE Cash Express or Money Box. Customers may also pay with credit card by calling 800-959-7063.
Should you actually be late on your bill, the utility will mail you a notice on official letterhead. If you're about to be cut off, they will hang a notice on your front doorknob.
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